Age restrictions and prohibited jurisdictions
Rabona requires all players to be at least 18 years old. The platform is restricted in numerous countries, including the United States, United Kingdom and other regulated jurisdictions.
Players from the following regions cannot access Rabona: Afghanistan, Belarus, Bulgaria, Curaçao, Cyprus, Denmark, Estonia, Iran, Iraq, Israel, Lithuania, Malta, Moldova, Romania, Russia, North Korea, Netherlands, Sweden, Ukraine, United Kingdom, and United States.
Rabona reserves the right to change the list of restricted countries at any time without prior notice.
Tools for gaming control and restrictions
Rabona provides several features that allow players to control their activity on the platform. These tools include setting limits on deposits, losses and time spent playing.
Available control features include deposit limits, loss limits, opt-out function, cooling-off period, reality check and self-test. Players can activate these tools through their account.
- Deposit limits – set the maximum amount you can deposit within a specific period
- Loss limits – define how much money you are willing to lose over a specific period
- Self-Exclusion – permanently close your account access for your chosen period
- Cooling-off period – a temporary break from playing, during which the account remains accessible
- Reality check – regular reminders about play duration and costs
- Self-assessment – evaluate your gaming habits and risks
Self-exclusion and support contact
If you wish to exclude yourself from playing, contact the Rabona support team. Players must understand that they are fully responsible for maintaining all other accounts and for not creating new accounts during the self-exclusion period.
Self-exclusion can be requested by emailing the address provided below. Once your request is processed, you will be unable to access your account for the period you specify.
- Contact support by email
- State that you wish to be excluded
- Specify self-exclusion duration
- Stay accountable across all your accounts
Resources for responsible gaming and support
If you think you may have gambling problems, there are independent organisations that offer resources and support. Rabona supports a list of recognised organisations focused on responsible gambling and problem gambling prevention.
These organisations include GambleAware and Gambling Therapy, which offer free advice, testing and information. You can contact these services directly – they are not connected to the Rabona platform.
- GambleAware – free information and support
- Gambling Therapy – counselling and self-assessment
- Support services for problem gamblers
- Lifetime resources and education
Verification requirements and player protection
Rabona requires all players to undergo identity verification (KYC) before depositing or withdrawing. This measure protects players and helps prevent fraud and money laundering.
Verification typically involves submitting proof of identity, proof of address and in some cases verification of payment method ownership. Rabona may also conduct additional checks in accordance with anti-money laundering regulations.
- Proof of identity must be provided within 30 days upon request
- Unintentional submission of documents may lead to account suspension
- Third parties may be engaged to provide verification services
- Additional verification checks may be required as needed
FAQ
What is the age requirement to play on Rabona?
To play at Rabona, you must be at least 18 years old. This is a safety requirement to ensure only adults participate in gaming.
How do I set a deposit limit?
Deposit limits can be set in the account settings section. Select the maximum amount you wish to deposit per day, week or month, and the system will monitor compliance with this limit.
Can I temporarily suspend my account?
Yes. The cooling-off period feature allows you to temporarily suspend access to your account. During this time, your account remains open but you will not be able to play or deposit funds.
How can I self-exclude from Rabona?
You can request self-exclusion by email at [email protected]. When contacting us, it is important to specify how long you wish to be excluded. Remember that you are responsible for not creating new accounts during the self-exclusion period.
Where can I find independent support for problem gambling?
Independent organisations such as GambleAware and Gambling Therapy provide free support and advice. You can contact them directly – they are not connected with the Rabona platform and offer impartial assistance.
